Governance,Privacy & Complaints Policy
Tetbury Times
Terms of Service
Tetbury Times – Terms of Service
1. Acceptance of Terms
By accessing www.tetburytimes.com, you agree to be bound by these Terms of Service, all applicable laws and regulations, and accept responsibility for compliance with any relevant local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website.
All materials on this site are protected by applicable copyright and trademark law.
2. User Licence
Permission is granted to temporarily download one copy of the materials on Tetbury Times’ website for personal, non‑commercial, transitory viewing only. This is a licence, not a transfer of ownership. Under this licence, you may not:
modify or copy the materials
use the materials for any commercial purpose or public display (commercial or non‑commercial)
remove copyright or proprietary notices
transfer the materials to another person or “mirror” them on any other server
This licence terminates automatically if you violate any of these restrictions and may be terminated by Tetbury Times at any time. Upon termination, you must destroy any downloaded materials in your possession, whether electronic or printed.
3. Disclaimer
The materials on Tetbury Times’ website are provided “as is”. Tetbury Times makes no warranties, expressed or implied, and hereby disclaims all other warranties, including but not limited to:
implied warranties of merchantability
fitness for a particular purpose
non‑infringement of intellectual property or other rights
Tetbury Times does not warrant or make representations regarding the accuracy, likely results, or reliability of the materials on its website or on any linked sites.
Users access and use the website at their own risk and are encouraged to exercise discretion and verify information independently.
4. Accuracy of Materials
The materials on Tetbury Times’ website may include technical, typographical, or photographic errors. Tetbury Times does not guarantee that any content is accurate, complete, or current.
Content may be changed or updated at any time without notice.
5. Limitations & External Links
Tetbury Times has not reviewed all websites linked to its own and is not responsible for the content of any linked site. The inclusion of any link, article, or advertisement does not imply endorsement.
Use of any linked website or external information is entirely at the user’s own risk.
In no event shall Tetbury Times or its suppliers be liable for any damages — including, without limitation, loss of data, loss of profit, or business interruption — arising from the use or inability to use the materials on the website.
6. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the UK courts.
Tetbury Times may revise these Terms of Service at any time without notice. By continuing to use the website, you agree to be bound by the most current version.
Tetbury Times
Complaints Procedure
Tetbury Times – Complaints Procedure
Tetbury Times is committed to operating in full compliance with the UK Government Statutory Code of Practice, as issued by the Secretary of State for Digital, Culture, Media and Sport.
If you believe we have breached the Code in any way and wish to make a complaint, please submit your concerns in writing to the Editor at editor@tetburytimes.com, following the steps below.
Information Required
To ensure your complaint can be properly assessed, please include:
The name and date of the publication, and clear reference to the specific article concerned.
The URL of the article, and/or links to any relevant images or video content.
A detailed description of your complaint, including specific words, phrases, images, dates, or incidents you believe are in breach.
The sections or clauses of the Statutory Code of Practice you believe have been violated.
Who May Submit a Complaint
Complaints must be made on behalf of a named individual, including where businesses or organisations are involved.
You must provide your full name, address, telephone number, and email address.
What You Can Complain About
Any published content—print or online—including text, images, audio, or video.
The conduct of a named journalist or employee, with reference to specific incidents and the relevant clauses of the Editors’ Code.
Time Limits
Complaints must be contemporaneous and submitted within two months of publication.
Tetbury Times will endeavour to respond within 21 working days.
Complaints Handling Process
The Editor will acknowledge receipt of your complaint within three working days via email.
All complaints will be handled by the Editor of the publication and/or the employer of the named individual.
The Editor will investigate the matter in line with the Editors’ Code of Practice and provide a written response.
If your complaint is upheld, we will outline the remedial actions taken or planned.
If you are dissatisfied with the proposed resolution, you may seek independent arbitration.
Confidentiality
All information provided to Tetbury Times will be handled sensitively and in accordance with the Data Protection Act 1998.
Thanks
Coreen, The Editor
Tetbury Times Code of Pratice
Tetbury Times – Statutory Code of Practice
Tetbury Times follows the Statutory Code of Practice issued by the Secretary of State for Digital, Culture, Media and Sport under Section 103 of the Digital Economy Act 2017.
This Code provides guidance for social media platforms and any service hosting user‑generated content, including community forums, review sites, gaming platforms, and online marketplaces. Its purpose is to reduce bullying, insulting, intimidating, or humiliating behaviour online.
Although directed primarily at social media providers, the Code is relevant to all organisations that allow public interaction. The Government also encourages advertisers and investors to support the Code’s aims.
Guiding Principles for Online Safety
The Government expects platforms to uphold four core principles. These examples illustrate good practice but are not exhaustive; platforms should adapt them to suit their service and user needs. The Secretary of State may request updates to the Code.
1. Clear and Accessible Reporting Processes
Platforms should ensure users can easily report harmful conduct.
Good practice may include:
Allowing non‑users (e.g., parents, teachers, social workers) to report concerns on behalf of vulnerable individuals.
Regularly testing and improving reporting tools based on user feedback and new features.
Consulting relevant professionals and stakeholders, including disabled users, when developing safety policies.
2. Efficient Handling of Reports
Platforms should respond promptly and appropriately to notifications of harmful conduct.
Good practice may include:
Sending an acknowledgement within 24 hours confirming receipt of a report, with clear information on next steps and expected timelines.
Communicating with users in the most effective and accessible way for their needs.
Reviewing reports against all relevant terms and conditions, not only the category selected by the reporter.
3. Clear Information in Terms & Conditions
Platforms should provide transparent information about reporting processes and rules.
Good practice may include:
Clear definitions of harmful conduct and prohibited behaviours.
Information on consequences for violating platform rules.
A link or reference explaining how guidelines are developed, enforced, and reviewed, including performance metrics such as takedown rates.
4. Transparency About Actions Taken
Platforms should inform the public about how they address harmful conduct.
Good practice may include:
Removing reported content on a “comply or explain” basis — either removing it or explaining why it remains.
Providing education to users about appropriate online behaviour and consequences for misuse, especially for those who breach policies.
Equality & Accessibility Statement
The Government is committed to promoting equality and diversity online. Evidence shows that women, minority racial and religious groups, LGBT communities, and disabled people face disproportionate levels of online harm.
Platforms are expected to have due regard to the Equality Act 2010 and ensure equal access, protection, and representation for all users.
Tetbury Times – Footnote (i): How Our Process Works
If you believe any of the above principles have been breached, or if you have concerns about content on Tetbury Times, please contact:
Once your message is received:
You will receive an acknowledgement confirming your notification.
The content in question will be reviewed promptly.
If appropriate, the material may be removed temporarily or permanently.
If we discover that information was deliberately or maliciously falsified, the responsible individual will be banned, and a public letter of apology will be issued.
For further details, please refer to our Complaints Procedure.
Our Commitment to You
We strongly encourage readers to raise any concerns or complaints. Addressing issues quickly and fairly is a top priority for Tetbury Times.
Every concern is treated:
Confidentially
With seriousness
With urgency
With a commitment to swift, effective resolution
Your feedback helps us continually improve and uphold the highest standards of accuracy, safety, and community trust.
Thank you,
Coreen the Editor
Tetbury Times is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1. What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.
2. Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will use the persistent cookies to enable our website to recognise you when you visit and keep track of your preferences in relation to your use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
3. Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
4. Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
5. Deleting cookies
You can also delete cookies already stored on your computer. For example:
(a) in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835;
(b) in Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
Again, doing this may have a negative impact on the usability of many websites.
6. Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud;
(l) verify compliance with the terms and conditions governing the use of the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
7. Disclosures
We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
8. International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
9. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password and firewall protected servers.
All electronic transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).
10. Policy amendments
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
11. Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
12. Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. We have no control of websites outside of the www.tetburychamber.org domain. If you provide information to a website to which we link, we are not responsible for your data protection and privacy.
13. Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
14. Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to editor@tetburytimes.com
Telephone: 07918255772
Data Controller
Coreen Painter
Tetbury Times is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1. What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.
2. Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will use the persistent cookies to enable our website to recognise you when you visit and keep track of your preferences in relation to your use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
3. Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
4. Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
5. Deleting cookies
You can also delete cookies already stored on your computer. For example:
(a) in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835;
(b) in Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
Again, doing this may have a negative impact on the usability of many websites.
6. Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud;
(l) verify compliance with the terms and conditions governing the use of the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
7. Disclosures
We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
8. International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
9. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password and firewall protected servers.
All electronic transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).
10. Policy amendments
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
11. Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
12. Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. We have no control of websites outside of the www.tetburychamber.org domain. If you provide information to a website to which we link, we are not responsible for your data protection and privacy.
13. Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
14. Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to editor@tetburytimes.com
Telephone: 07918255772
Data Controller
Coreen Painter